Quality & Authenticity

Products purchased through the official Satyamrit Ayurveda website or our authorized sales channels are supplied as genuine Satyamrit Ayurveda products.

Customers are advised to purchase our products only through official or authorized sources.

We take reasonable steps to ensure that our products are manufactured, packed and handled in accordance with applicable quality, safety and regulatory requirements.

Where applicable, products are manufactured through appropriate manufacturing facilities and processes consistent with the requirements applicable to the relevant product category.

We use the ingredients specified for each product according to the applicable product formulation and manufacturing requirements.

The ingredients and relevant product information are provided on the product packaging and/or respective product page.

Customers are advised to check the ingredient list before use, particularly if they have known allergies, sensitivities or dietary restrictions.

Each product may carry relevant identification details such as:

• Batch/Lot Number
• Manufacturing Date
• Expiry/Best Before Date
• MRP
• Manufacturer/Packer details, where applicable
• Applicable licence or regulatory details
• Other information required under applicable regulations

Customers should retain the packaging until the product has been fully used.

Before using a product, customers should check that:

• The packaging is intact.
• The seal, where applicable, has not been tampered with.
• The product is within its stated expiry/best-before period.
• The product does not show any unusual physical damage or contamination.

If a product appears to have been tampered with, damaged or compromised, do not use it. Contact Satyamrit Ayurveda with the order and product details.

If you have any concern regarding the authenticity of a product purchased through an official or authorized source, contact us with:

• Order number
• Product name
• Batch/Lot number
• Photographs of the product and packaging
• Purchase details

Our team may request additional information where reasonably necessary to verify the product.

We cannot guarantee the authenticity, storage conditions or quality of products purchased from unauthorized sellers, unknown third-party websites or other unofficial sources.

If you encounter a seller claiming to represent Satyamrit Ayurveda and you are unsure whether the seller is authorized, please contact us before making a purchase.

Product quality can be affected by improper storage or handling after delivery.

Customers should store products according to the storage instructions provided on the packaging and protect them from conditions that may compromise their quality.

Satyamrit Ayurveda cannot be responsible for changes in product quality resulting from improper storage or handling after delivery.

Natural Ayurvedic ingredients may sometimes result in variations in colour, taste, aroma, texture or appearance between batches.

Such variations may occur due to the natural characteristics of ingredients and manufacturing processes and do not necessarily indicate that a product is defective.

However, if you notice any unusual or concerning change in the product, discontinue use and contact us for assistance.

If you believe that a product has a quality, packaging or authenticity issue, please contact us promptly.

Please provide the order number, batch/lot details and clear photographs or videos of the product and packaging where possible.

Our team will review the concern and take appropriate action in accordance with our policies and applicable law.

We are committed to protecting customers from counterfeit, tampered or unauthorized Satyamrit Ayurveda products.

We may take appropriate action against unauthorized use of our brand, packaging, product names, photographs or other intellectual property, subject to applicable law.

For product quality or authenticity-related questions, please contact Satyamrit Ayurveda through the contact details provided on our Contact Us page.

Please keep your order number and product batch/lot information available when contacting us.

Satyamrit Ayurveda, B-7/3, Sec-11, Rohini, Delhi 110085

+91-8586065207

satyamritayurveda@gmail.com