Return & Refund Policy

Due to the nature of our Ayurvedic and wellness products, returns are accepted only where the product qualifies for a return under this policy and applicable law.

A return, replacement or refund may be considered where:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received does not correspond with the product ordered.
• The product has a verified manufacturing or quality-related issue.
• The order has another material issue attributable to Satyamrit Ayurveda.

All requests are subject to verification and applicable legal requirements.

If the outer package appears damaged, torn, crushed, opened or tampered with at the time of delivery, we strongly recommend that you record a continuous unboxing video before opening the package.

For smoother verification, the video should clearly show:

• Your order number or order details
• The condition of the outer package before opening
• The shipping label
• The package being opened
• The condition of the product inside, particularly if the product is damaged

If the product is found to be damaged, please contact Satyamrit Ayurveda as soon as possible and share the unboxing video along with your order details.

The video may be used to verify damage that may have occurred during transit and to process an eligible replacement or refund in accordance with this policy and applicable law.

Please retain the original product, packaging and shipping materials until the issue has been resolved.

For hygiene, safety and product-quality reasons, products that have been opened, tampered with or used may not be eligible for return, except where otherwise required under applicable law.

Where a return is approved, the product may be required to be returned in its original packaging along with the relevant product and order details.

If you receive a damaged, defective or incorrect product, please contact us promptly after delivery.

To help us verify the issue, we may request:

• Order number
• Photographs of the product
• Photographs of the outer packaging
• Shipping label photographs
• Unboxing video, where available
• Any other information reasonably required to verify the claim

Customers are requested to retain the product and its packaging until the matter has been resolved.

Every return, replacement or refund request will be reviewed by our customer support team.

Satyamrit Ayurveda may request reasonable information or evidence necessary to verify the condition of the product and the nature of the issue.

Once the request has been verified and approved, the applicable resolution will be communicated to the customer.

Where an eligible product is found to be damaged, defective or incorrectly supplied, Satyamrit Ayurveda may, at its discretion and subject to applicable law, provide a replacement with the correct or equivalent product.

If a suitable replacement is unavailable, an eligible refund or other appropriate resolution may be provided.

Where a refund is approved, the refund amount will be determined based on the circumstances of the order and applicable law.

For prepaid orders, eligible refunds will generally be processed through the original payment method.

For COD orders, customers may be required to provide valid bank account or other payment details necessary to process an eligible refund.

The time taken for the refunded amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

Where an issue is attributable to Satyamrit Ayurveda, such as dispatch of an incorrect product or delivery of a product that was damaged before or during transit, applicable shipping-related costs will be handled in accordance with the circumstances of the case and applicable law.

Any other charges, where applicable, will be communicated as part of the refund or resolution process.

Cancellation requests may be accepted before an order is dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

If an order has already entered the shipping process, the applicable resolution will be handled in accordance with this policy and applicable law.

Customers are requested to ensure that the delivery information provided at checkout is complete and accurate and that the shipment can be received at the provided address.

Where an order is returned to Satyamrit Ayurveda due to circumstances attributable to the customer, the applicable refund or re-shipment arrangements may be determined based on the circumstances of the order.

Products that have been opened, used, altered or damaged after delivery may not be eligible for return or refund, except where otherwise required under applicable law.

Products purchased through unauthorized sources are not eligible for return or refund through Satyamrit Ayurveda.

Orders placed under promotional offers, combo pricing or other special pricing arrangements may be subject to the specific terms applicable to that offer.

Where a refund is approved for an order containing multiple products or promotional pricing, the refund amount may be calculated with reference to the actual price paid and the applicable terms of the original order.

To submit a return, replacement or refund request, contact Satyamrit Ayurveda through the contact details provided on our Contact Us page.

Please provide:

• Order number
• Customer name
• Registered mobile number or email address
• Details of the issue
• Photographs/videos, where applicable

Our team will review the request and communicate the next steps.

Satyamrit Ayurveda reserves the right to update this Return & Refund Policy from time to time.

For questions regarding returns, replacements, cancellations or refunds, please contact our customer support through the contact details available on our Contact Us page.

Please keep your order number available when contacting us so that we can assist you efficiently.