Shipping & Delivery Policy

Orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally dispatched within the processing timeframe communicated on the website. Processing time may vary during weekends, public holidays, promotional periods or periods of unusually high order volume.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at the time of placing the order, wherever tracking is available.

We currently provide delivery services to eligible locations across India.

Delivery availability may depend on the serviceability of your PIN code and the courier network available in your area.

Shipping charges are calculated according to the order type and applicable shipping rules displayed on our website.

• Single-product orders: Applicable delivery charges will be displayed during checkout.
• Eligible combo and quantity-based orders: Free delivery is provided where applicable under the current offer structure.
• Any applicable shipping charges will be clearly displayed before you complete your order.

The website automatically calculates the applicable shipping charge based on your order.

The estimated delivery time is displayed or communicated during the ordering process wherever applicable.

Actual delivery time may vary depending on:

• Delivery location and PIN code
• Courier service availability
• Weather conditions
• Public holidays
• Unexpected logistical delays
• Natural events or other circumstances beyond our control

Delivery timelines are estimates and should not be considered guaranteed delivery dates.

Once your order is dispatched, tracking details may be shared through SMS, email, WhatsApp or other available communication channels.

You can use the provided tracking information to check the current status of your shipment.

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Complete address
• PIN code
• Mobile number
• Any other information required for successful delivery

Satyamrit Ayurveda will not be responsible for delivery delays or failed delivery attempts caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts or customer unavailability, additional shipping charges may apply for re-dispatch.

Our courier partner may make one or more delivery attempts depending on the courier's operational policy.

If the customer is unavailable, unreachable or refuses to accept the shipment, the order may be returned to the sender.

For COD orders, repeated refusal or non-acceptance of shipments may affect the availability of COD for future orders.

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control.

These may include courier network issues, extreme weather, natural disasters, strikes, public holidays, transportation disruptions, incorrect address information or other unforeseen circumstances.

If your order appears significantly delayed, please contact our customer support with your order number so that we can assist you.

If you receive a package that appears damaged, tampered with or in an unusual condition, please take photographs/videos of the package before opening it wherever possible.

If the product inside is damaged, incorrect or defective, contact our customer support as soon as possible after delivery.

Please retain:

• The product
• Outer packaging
• Shipping label
• Invoice/order details
• Photographs or video evidence

These may be required to verify and resolve the issue.

Please refer to our Return & Refund Policy for complete information regarding damaged, defective or incorrect products.

If you receive a product different from the product you ordered, please contact us as soon as possible with your order details and photographs/videos of the product received.

After verification, we will take the appropriate action in accordance with our Return & Refund Policy.

Cash on Delivery (COD) may be available for eligible orders and serviceable locations.

COD availability and any applicable COD charges are determined during checkout and will be displayed to the customer before the order is placed.

For certain orders, locations or circumstances, COD may not be available.

An order may be cancelled only if the cancellation request is received before the order is dispatched and the order is eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible.

If a customer refuses or does not accept a dispatched order, it may be treated as a failed delivery/return-to-origin shipment and may be subject to applicable shipping or COD-related charges.

If an order contains multiple products, we may ship them together or in separate shipments depending on product availability, packaging requirements and courier logistics.

If separate shipments are required, the customer will not be charged additional shipping merely because we have chosen to split the shipment, unless otherwise communicated at checkout.

Certain remote locations, restricted areas or PIN codes may have limited courier serviceability.

If your location is not serviceable, we may contact you to provide an alternative delivery option or cancel/refund the order where applicable.

Satyamrit Ayurveda reserves the right to modify shipping charges, delivery arrangements, courier partners, delivery timelines or other shipping-related terms whenever necessary.

Any applicable charges and conditions will be displayed on the website at the time of placing an order.

For questions regarding shipping, delivery, tracking or a delayed order, please contact our customer support through the contact details provided on our Contact Us page.

Please keep your order number ready when contacting us so that we can assist you efficiently.