Terms & Conditions

Satyamrit Ayurveda is an Ayurvedic wellness brand offering Ayurvedic and wellness products through its online platform.

Product descriptions, ingredients, usage instructions, packaging information and other product-specific details are provided on the relevant product pages and/or product packaging.

By using this website or placing an order, you confirm that:

• The information provided by you is accurate and complete.
• You are legally capable of entering into a binding transaction under applicable law.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive or unauthorized activities.

Where an order is placed on behalf of another person, you confirm that you have the authority to provide their relevant information and place the order.

Certain website features may require you to create an account or log in using your mobile number, email address or a supported third-party authentication service.

You are responsible for maintaining the accuracy and security of your account information and for activities carried out through your account.

You must notify us promptly if you believe that your account has been accessed or used without authorization.

We reserve the right to suspend or restrict an account where we reasonably believe that the account is being used fraudulently, unlawfully or in violation of these Terms.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices and other information displayed on the website are accurate and up to date.

However, minor differences in packaging, labels, colours, photographs or appearance may occur due to manufacturing or packaging updates.

The information printed on the product packaging should be read carefully before use.

Information provided on our website about products, ingredients and general wellness is intended for informational purposes and should not be considered a substitute for professional medical advice, diagnosis or treatment.

Individual experiences may vary.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns regarding the suitability of a product, consult a qualified healthcare professional before use.

Do not discontinue or modify prescribed medication without appropriate professional medical advice.

For additional information, please refer to our Disclaimer.

All products are subject to availability.

We reserve the right to limit quantities, discontinue products or modify product availability at any time.

If a product becomes unavailable after an order has been placed, we may contact you regarding an appropriate alternative or refund, as applicable.

Product prices displayed on the website are the prices applicable at the time of purchase, subject to applicable taxes, shipping charges and other charges displayed during checkout.

Prices may be changed from time to time without prior notice.

Any applicable delivery charges, COD charges, discounts or other charges will be displayed or calculated during the ordering process before the order is placed.

Discounts, combo pricing, promotional offers and other benefits may be offered from time to time.

Each offer may have its own eligibility conditions, validity period and applicable terms.

Offers may be modified, withdrawn or discontinued at any time, subject to applicable law.

Only the offer and final price displayed to you at the time of checkout will apply to your order.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

When you place an order through the website, you are making a request to purchase the selected products at the applicable price displayed during checkout.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to cancel or decline an order in circumstances including:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect or incomplete information
• Delivery serviceability limitations
• Unusual or excessive ordering activity
• Violation of these Terms
• Other legitimate business or legal reasons

If an eligible prepaid order is cancelled by us, the applicable refund will be processed according to our Return & Refund Policy.

Although we take reasonable steps to maintain accurate pricing and product information, technical or human errors may occasionally occur.

If an order has been placed at an incorrect price due to an obvious listing, technical or pricing error, we may contact you before dispatch to confirm whether you wish to proceed at the correct applicable price.

If the order cannot be fulfilled at the displayed price, it may be cancelled and any eligible prepaid amount will be refunded.

We may offer payment methods displayed during checkout, including online payment methods and Cash on Delivery (COD), where available.

Payments may be processed through third-party payment service providers.

You agree to provide accurate payment and billing information where required.

An order may remain unconfirmed until the applicable payment verification has been completed.

COD may be available only for eligible orders, customers, order values and serviceable locations.

Applicable COD charges, where any, will be displayed during checkout before the order is placed.

Repeated refusal, non-acceptance or failure to receive COD orders may result in restrictions on COD availability for future orders.

Orders are shipped according to our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, public holidays, logistical circumstances and other factors outside our reasonable control.

Customers are responsible for providing accurate delivery information.

Cancellation requests may be accepted before an order is dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible.

For complete information, please refer to our Shipping & Delivery Policy and Return & Refund Policy.

Returns, replacements and refunds are governed by our Return & Refund Policy.

Due to the nature of Ayurvedic and wellness products, eligibility for return or refund may depend on the condition of the product and the circumstances of the request.

All requests remain subject to verification and applicable law.

Customers agree to:

• Provide accurate contact and delivery information.
• Review product information and usage instructions before use.
• Store products according to the instructions provided on the packaging.
• Use products only as directed.
• Not misuse, resell or alter products in a manner that violates applicable law.
• Cooperate reasonably with verification procedures for delivery, return, replacement or refund requests.

Customers are advised to purchase Satyamrit Ayurveda products only through our official website or authorized sales channels.

We are not responsible for products purchased from unauthorized sellers, third-party sources or counterfeit sources.

If you suspect that a product may not be genuine, contact us with the relevant order and product details.

Where permitted under applicable law and where the required consent or other lawful basis exists, Satyamrit Ayurveda may use the mobile number or email address provided by you to send promotional and marketing communications.

These communications may include:

• Product updates
• Special offers
• Discounts
• New product launches
• Combo or promotional offers
• Wellness-related updates
• Other marketing communications from Satyamrit Ayurveda

Promotional communications may be sent through channels such as WhatsApp, SMS, email or other available communication channels.

Where required, marketing consent will be collected separately through the website. Such consent will be optional and will not be a condition for creating an account or placing an order.

You may withdraw or modify your marketing preferences at any time through the available opt-out, unsubscribe or account preference mechanism.

Opting out of promotional communications will not affect essential service-related communications, including order confirmations, payment updates, shipping notifications, delivery updates, refund information or important account/security communications.

For more information about how your personal information is handled, please refer to our Privacy Policy.

All content available on the website, including but not limited to:

• Brand name and logos
• Product names
• Text
• Photographs
• Graphics
• Videos
• Designs
• Website layout
• Product descriptions
• Original marketing materials

is owned by or licensed to Satyamrit Ayurveda, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit website content without prior written permission, except where permitted by applicable law.

If you submit reviews, feedback, photographs, testimonials or other content to us, you confirm that you have the necessary rights to provide that content and that it does not violate applicable law or the rights of another person.

By submitting such content, you grant Satyamrit Ayurveda permission to use it for legitimate business purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, fraudulent or otherwise inappropriate.

You must not use the website to:

• Commit or facilitate unlawful activities.
• Attempt unauthorized access to our systems.
• Introduce malware, viruses or harmful code.
• Interfere with website security or functionality.
• Scrape, copy or reproduce website content without authorization.
• Use automated systems to place fraudulent or abusive orders.
• Impersonate another person or entity.
• Provide false information for transactions.
• Engage in activities that may harm the website, our business or other users.

We aim to keep the website available and functioning properly but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Software updates
• Server or hosting problems
• Security incidents
• Network disruptions
• Circumstances beyond our reasonable control

We may modify, suspend or discontinue any part of the website where reasonably necessary.

Our website may use third-party services such as payment gateways, courier platforms, authentication providers, analytics tools, communication services and other technology providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

Satyamrit Ayurveda is not responsible for the independent terms, policies or practices of third-party service providers.

To the extent permitted by applicable law, Satyamrit Ayurveda will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier services, network failures, natural events, technical disruptions or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of the website, violation of these Terms or misuse of our services.

This clause does not limit any rights or remedies available to you under applicable law.

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using the website, you acknowledge that personal information may be processed in accordance with that Privacy Policy and applicable law.

Information available on the website is provided for general informational and wellness purposes.

Satyamrit Ayurveda does not represent that website information is a substitute for professional medical diagnosis, advice or treatment.

For complete information regarding the nature and use of our products, please refer to our Disclaimer.

We may update these Terms from time to time to reflect changes in our business, website, products, services or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer-protection and other applicable laws.

For questions regarding these Terms & Conditions, orders, products or website services, please contact Satyamrit Ayurveda through the contact details provided on our Contact Us page.

Satyamrit Ayurveda, B-7/3, Sec-11, Rohini, Delhi 110085

+91-8586065207

satyamritayurveda@gmail.com